Frequently asked questions
Our headquarters is located in San Pablo City, Laguna. We are an e-commerce retail store, we do not have a physical store.
Yes, you can book a pickup in our office. Please contact our support team so we can accomodate pickup orders.
You may send us a message via our email support@panderbikes.ph. We can also attend your needs 24/7 via our official social media channels Facebook at https://www.facebook.com/panderbikes/ and Instagram at https://www.instagram.com/panderbikes/
The shipping fee varies depending on your location and the size of the item you ordered. Upon checkout, you will see a detailed breakdown of your order and the corresponding shipping fee.
Once the payment is verified, we will ship out your order on the next working day.
1-3 business days (within Metro Manila and Luzon)
4-6 business days (Visayas and Mindanao)
Credit/Debit Card
Gcash
Cash on Delivery
Yes, we offer cash on delivery via J&T Express. For cash on delivery orders, please send your order number to our Facebook Messenger to confirm your COD order.